FAQ - Frequently Asked Questions
About the products
Settings are available on the product page of all our products. Slight differences may occur depending on the device you use. However, our settings should suffice as general guidelines.
For any problem with a product, you can send a message to support@formfutura.com. When sending us a message, please include a picture of the problem and a picture of the spool label with the batch number. This way we can test this batch ourselves and offer you a solution as quickly as possible.
On each product page there is a tab where you can download all available product information. This also includes the technical data sheets.
Order and delivery
If all items ordered are in stock and ordered before 3:00 p.m. CEST, our warehouse will ship your order the same day you ordered. Once the order has been processed, we will send you a link with your tracking information. Delivery times depend heavily on the country you are ordering from and the service you have chosen.
It’s always best to check your spam or promotional folders if you haven’t received tracking information. If this information is not included, an item in your order may be out of stock. In this case we will contact you as soon as possible, or of course you can also contact us at info@formfutura.com.
We do not offer a collection service and are currently only able to ship orders.
If the courier delivers a damaged package, it is best to refuse the package upon delivery. We will then file a claim with the carrier and send you a replacement package.
Formfutura accepts returns for unaffected standard items (where “unaffected” means the purchase was never used or otherwise modified) within 14 calendar days from the date of receipt of the goods. After this period, all sales are considered final. Formfutura cannot accept returns of purchased products that have been used in any way. The goods are returned at the customer’s expense and risk, unless the goods delivered do not correspond to the goods ordered.
To arrange a return, email us at: return@formfutura.com. All returns will be credited as store credit on orders received after 14 calendar days of receipt of payment. The customer is responsible for return shipping costs unless the product arrives damaged or defective. Please contact us before returning an order so that we can make any necessary arrangements. return address FormFutura – Return Tarweweg 3 6534 AM Nijmegen The Netherlands Email: return@formfutura.com
General
We always aim to respond to you within 24 hours on working days.
FormFutura is open Monday to Friday from 9:00 a.m. to 5:00 p.m. CEST. There is always someone there for you during these times.
If you hover over the user icon in the top right corner next to your wish list, you can access the Account Details page. Here you can customize all your personal information.
When you visit your account page, you will find each invoice under the Orders tab.