FAQ - Frequently asked questions
About the products
We have settings available on the product page of all our products. Some slight differences can be present depending on the machine you are using. But our settings should still suffice as general guidelines.
For any problem with a product you can send a message to support@formfutura.com. When messaging us, make sure to include a picture of your problem, and a picture of the spool label displaying the batch number. That way we can test this batch ourselves, and offer you a solution as soon as possible.
On every product page, there is a tab where you can download all our available product information. This includes technical data sheets as well.
If products are unopened and undamaged, they can be returned to us within 30 days of the order date. When returning the order, it is best to include the original packing slip with a note stating that which article you would like to return. Once we have received the items in good order, you will receive a refund for the items within 3 business days.
Ordering and delivery
If all the ordered items are in stock and ordered before 15:00 CEST, then our warehouse will ship your order the same day that you ordered. As soon as the order is processed, we will send you a link with your tracking information. Delivery times are heavily influenced by the country you are ordering from, and the service you have selected.
It is best to always view your spam or commercial folders if you have not received your tracking information. If these do not contain the information, then there might be an out-of-stock item in your order. In this case, we will contact you as soon as possible, or you can naturally also contact us at info@formfutura.com.
We do not offer a pickup service, and are only able to ship orders at this time.
If the courier delivers a damaged package, then it is best to deny the package upon delivery. We will then issue a claim with the carrier, and send you a replacement package.
By means of our website we try to give the customer the best information about our products. If a product does not meet with the customer’s expectations it can be returned under certain conditions.
Formfutura accepts returns for any unaffected standard items (where “unaffected” means the purchase has never been used or otherwise changed) within 14 calendar days from the date of receipt of merchandise. After such time, all sales are considered final. Formfutura cannot accept returns on purchased products that have been used in any way. The products are returned at the expense and risk of the customer, unless the delivered goods do not correspond to the goods ordered.
To arrange a return shipment email us at: return@formfutura.com.
All returns are credited as store credit upon receipt for orders after 14 calender days of payment. Customers are responsible for return shipping costs unless the product arrives damaged or defective. Please contact us before returning any orders, so we can make all the necessary arrangements.
Return Address
FormFutura – Returns
Tarweweg 3
6534 AM Nijmegen
The Netherlands
E-mail: return@formfutura.com
General
We always strive to get back to you within 24 hours on business days.
FormFutura is open from 9:00 to 17:00 CEST from Monday to Friday. During these times, there is always someone available to take your call.
By hovering over the user symbol in the top right corner next to your wishlist you can visit the “account details” page. This is where you can adjust all your personal information.
By visiting your account page you will find every invoice under the orders tab.